Instant replies & chatbot
Answers common questions 24/7, recommends products and passes complex chats to your team.
Your customers are on WhatsApp.
Your business should be too.
We set up WhatsApp automation that replies instantly, recovers abandoned carts and keeps customers updated — so more chats turn into orders, without adding more staff.
Problem?
Most businesses use WhatsApp like a phone. Not like a sales channel.
Slow replies lose the sale
Abandoned carts never followed up
Order updates sent by hand
Broadcasts that get you blocked
Team stuck answering the same questions
If customers are messaging you and waiting for a reply —
You’re home now →Every chat answered in seconds. Day or night.
Your WhatsApp works like your best salesperson — it answers questions, recommends products, sends the checkout link and follows up, all automatically.
- Instant answers to sizing, stock, delivery and price questions.
- Checkout links sent straight into the chat.
- Hand-off to your team when a customer needs a real person.
M
Your Storeonline
Hi, is the linen shirt available in size M?9:41 PM
AutomatedYes! Size M is in stock in white and olive. Want the link to order?9:41 PM
Olive please9:42 PM
AutomatedGreat choice. Free delivery by Friday.Complete your order9:42 PM
AutomatedOrder confirmed. We’ll send tracking as soon as it ships.9:44 PM
What we automate for you.
Built on the official WhatsApp Business Platform, connected to your store, CRM and ads.
Abandoned-cart recovery
A friendly reminder with the cart link goes out automatically when a shopper leaves without paying.
Order & delivery updates
Confirmations, shipping and delivery updates sent automatically — fewer “where is my order?” calls.
Broadcasts that get read
Opt-in campaigns for launches and offers, segmented and paced so you don’t get flagged or blocked.
Lead capture & CRM sync
Leads from your ads and website are qualified in the chat and land straight in your CRM or sheet.
Reviews & repeat purchases
Review requests after delivery and timely reorder reminders that bring customers back.
Not another “bulk WhatsApp” sender.
Blasting messages from an unofficial tool gets numbers banned. We build automation that customers actually want to receive.
Typical WhatsApp vendor
- Unofficial bulk-sending tools
- Same message blasted to everyone
- Sets up a bot and leaves
- Not connected to your store or ads
- Measures messages sent, not sales
Mscaler
- Official WhatsApp Business Platform
- Segmented, opt-in, personalised flows
- Keeps testing and improving flows
- Connected to your store, CRM and ads
- Measures recovered carts and revenue
Book a Strategy Call
30 minutes · we map your WhatsApp flows · no pitch
How we set it up
From your first chat flow to a WhatsApp channel that sells on autopilot.
01
Map your conversations
We look at the questions customers ask and where chats, carts and leads are being lost.
02
Build the flows
Official API setup, chatbot, cart recovery, order updates and broadcasts — connected to your tools.
03
Launch & improve
We track replies, recovered carts and sales, then keep refining the messages that work.
Questions founders ask on the first call.
Do you use the official WhatsApp Business API?
Yes. Everything runs on Meta’s official WhatsApp Business Platform, so your number stays safe and you can send automated messages, templates and broadcasts legitimately.
Can I keep my current WhatsApp number?
Usually yes. We can move your existing business number onto the platform, or set up a new one if you’d rather keep them separate.
Will my number get banned for sending broadcasts?
Bans usually come from unofficial tools and messaging people who never opted in. We only message opted-in customers, use approved templates and pace campaigns properly.
Does it work with Shopify and my CRM?
Yes. We connect WhatsApp to Shopify, your CRM, Google Sheets and your ad lead forms, so orders and leads trigger the right message automatically.
Are there extra WhatsApp charges?
Meta charges its own messaging fees for business messages, billed separately from our fee. We’ll walk you through the expected cost on the call.
Ready to turn WhatsApp into your best salesperson?
Let’s map where chats, carts and leads are slipping away, and build WhatsApp flows that bring them back.
Book a Strategy Call